How To Deal With Customers' Absent Mindedness When Recommending Shoes?

Recommend to customers shoes When he was absent minded, what should he do?

Wrong answer:

1, continue to communicate with customers in accordance with their own ideas.

2, since you are not interested in listening, I simply do not speak.

Problem analysis:

"Continue to communicate with customers in accordance with their own ideas", a one-way communication like this has no effect. From the point of view of salesmen, they always regard this opportunity as a rare or last opportunity, so they always hope to have more communication. But from the customer's point of view, he has closed the channels of communication now, just because he is polite and perfunctory. Sale Is it a two-way communication? Is this communication effective?

"Since you are not interested in listening to me, I simply do not speak" is another extreme practice. In fact, we should first find out the reasons why customers are unwilling to communicate, and then decide whether to continue to introduce.

Sales strategy and response Talking skill :

In the process of communication, there are times when customers are obviously unwilling to communicate or are not interested in what you are saying, but they will not speak out of courtesy. Always keep your eyes on the customers and see if you agree with what you say.

If you have the following situation, you have to pay attention.

Stamp your feet, shake your feet or place your toes continuously.

Leg walking

Begin yawning, hold your head up with your hands.

Doodling

A vacant look

Always ready to refute and challenge you.

Keep watch the watch and cell phone constantly.

The reason for not listening is:

What you are talking about is not what they care most about.

Or not accustomed to your way of communication.

It may also be due to the customer's personal reasons.

For example, he may have to rush to do something.

Therefore, to make a comprehensive judgement, it is suggested that the following strategies can be adopted:

If a comprehensive judgement is made, customers really do not have the will to continue to communicate, then we need to make adjustments. First, ask: "Sir / madam, do you have any shoes that you recommend?"

Explore the real intention of customers. If customers are not interested, adjust the direction immediately: "Sir / madam, excuse me, I do not seem to fully understand your meaning. Then what kind of shoes do you like, please?"

Or, if you feel the customer has something to do, you can ask: "Sir / madam, I see you are very anxious, is there something?" if he says something, then we must hurry the customer's urgency, leave the contact information of the customers, make an appointment for the next communication time, and then take the initiative to link the customers, invite the customers to come again.